Contact & Support
Sandbox (private beta) support. Email-based, best effort, target first response within 1 business day.
No 24/7 on-call, no phone line, no uptime SLA for Sandbox — see the Terms of Use for the full scope. Design Partner support is governed separately by the signed pilot agreement and support playbook, not by this Sandbox contact page. The playbook's Sev1–Sev4 levels are an internal priority classification used to rank issue handling order; they are not a time-bound SLA and create no response-time commitment.
Draft a support email
This form opens your default email app with a pre-filled message addressed to our support inbox. Nothing is submitted through this website — you need to send the email from your mail app for us to receive it.
Prefer to skip the form? Email contact@decisionproof.io.kr directly.
Other inquiries also welcome here:
- • Apply for Design Partner — limited paid pilot. Capacity: max 3 signed partners pre-v1.0; max 2 concurrent live onboardings. Application and review required; no instant checkout.
- • Growth and Business questions — US$79.00 and US$499.00 per 30-day access cycle. Both are open for purchase on the pricing page, each on its own purchase screen; use this form for anything you want answered before or after you buy.
- • Enterprise contact sales — contract-only; legal & security review required; no self-serve. We do not list a public Enterprise price; we do not offer any unlimited tier.
Across every tier, additional capacity beyond the prepaid / contract-defined / reserved allowance requires explicit plan upgrade, prepaid top-up, reserve increase, signed order-form amendment, or manual invoice settlement — never automatic postpaid overage. See pricing.